Privacy Policy

First and foremost, we want to emphasize that your privacy is a top priority for us. We know that many privacy policies make similar claims, but we genuinely mean it. By choosing to use Planet Surf services, you place your trust in us, and we highly value that trust. As a result, we are fully dedicated to protecting and ensuring the security of your personal data. Our commitment extends to acting in the best interests of our customers and maintaining transparency in how we handle and process your personal information.

This Privacy Policy outlines how we collect, use, and protect the personal information of users on our website.

1. Information We Collect
   1. Information Needed to Use Planet Surf Platform: We collect personal information about you when you use the Planet Surf Platform. Without this information, we may be unable to fulfill all requested services. This information includes:
      1. Contact, Account and Profile Information: For example, the personal information we collect may include your first name, last name, phone number, email address and date of birth among others. The specific information we collect may vary depending on the features you utilize.
      2. Identity Verification and Payment Information:This includes items such as images of your government-issued identification (in compliance with applicable laws), identification numbers or other verification details and your bank account or payment account information. If you are not a Planet Surf user, we may receive payment information related to you when a Planet Surf user utilizes your payment card for a booking. In the event that a copy of your identification is provided to us, we may scan, use, and securely store the information contained therein to verify your identity and uphold security measures.
   2. Information You Choose to Give Us: You have the option to provide us with additional personal information. This additional information may include:
      1. Additional Profile Information: This may include details such as your city, gender, preferred language(s), and personal description. Please note that certain information, as specified in your account settings, will be displayed on your public profile page and will be visible to the public.
      2. Information About Others: This includes scenarios where you provide us with personal information belonging to another individual, such as a payment instrument. By sharing personal information about others, you confirm that you have obtained the necessary consent to provide such information to Planet Surf for the purposes outlined in this Privacy Policy, and that you have shared the Planet Surf Privacy Policy with them.
      3. Other Information: This includes instances when you complete a feedback form, participate in surveys, communicate with Planet Surf team, provide your address and/or geolocation, or share your experiences with us. This may also encompass health-related information.
   3. Information Automatically Collected by Using the Planet Surf Platform and Our Payment Services: As you utilize the Planet Surf Platform and Payment Services, we automatically collect various types of personal and other information. This information may include:
      1. Data and Device Information: Such information encompasses details regarding your usage of the Planet Surf Platform, including interactions with third-party applications, IP address, access dates and times, hardware and software information, device details, unique identifiers. We may collect this information even if you haven’t created an account or logged in.
      2. Geolocation Information: This includes both precise and approximate location data, which is derived from sources such as your IP address, GPS functionality on your mobile device or other devices, or information explicitly provided by you. The collection of this information depends on your device settings. Additionally, if you enable location services through your settings or device permissions, we may also gather this information even when you're not actively using the app.
      3. Usage Information: This includes details about the specific pages or content you have viewed, bookings you have made, additional services you have added, and any other actions you take on the Planet Surf Platform.
      4. Payment Transaction Information:Such information includes the payment instrument used, date and time of the transaction, payment amount, expiration date of the payment instrument, billing postcode, Stripe email address, IBAN information, your address, and any other such information about the transaction.
      5. Cookies and Similar Technologies As Described in Our Cookie Policy.
   4. Personal Information We Collect from Third Parties: We gather personal information from various third-party sources, including:
      1. Third-Party Services: If you choose to link, connect, or log in to the Planet Surf Platform using a third-party service (e.g., Google, Facebook), you authorize that service to share information with us. This may include your registration details, friends list, and profile information, as determined by that service or as permitted by your privacy settings within that service.
      2. Background Information: We may obtain criminal records or background reports about parties from the police or authorities where permitted by applicable law. We may use your information, including your full name and date of birth, to receive such reports.
2. Use of Collected Information
   1. Provide, Improve and Develop Our Services: The information we collect is used to facilitate the booking process, establish connections between involved parties, and enable seamless communication among them. Moreover, we may utilize your information to respond to inquiries, provide customer support, send you important messages, updates, security alerts, and account notifications, and continuously improve and enhance our services.
   2. Create and Maintain a Trusted and Safer Environment: We use the collected information to make the platform a safer environment. These purposes include detecting and preventing spam, abuse and security incidents. We also use the information to examine and address discrimination or exclusion to ensure fair treatment. Additionally, we conduct security investigations and risk assessments to ensure the safety and well-being of our users. Verifying and verifying the information provided by you is another important type of our data processing. The resolution of disputes between the parties is also considered as establishing trust in the platform. For this reason, we use data to respond to requests for problems and disputes in reservations and to protect our rights and the rights of the parties. If you have any concerns about decisions based on automated processes, please contact us using the contact details provided.
   3. Marketing Communications: With your permission, we may utilize your information to send you promotional emails or newsletters containing details about our services, special offers, and updates. Additionally, we may process this information to personalize, measure, and enhance our advertising efforts. By analyzing your characteristics and preferences, we aim to send you targeted promotional content that we believe will be of interest to you. We respect your preferences, and you have the freedom to unsubscribe from these communications at any time. To update your communication preferences, please follow the instructions provided in the email or contact us directly for assistance.
   4. Reviewing and Sharing Your Communications: We may examine, assess and share your communications on the Planet Surf Platform for the purposes mentioned in the "2. Use of Collected Information" section of this policy. These purposes include security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcement of our Terms of Service, and customer support. The purpose of this scanning and analysis is to identify and report any content violations related to illegal or inappropriate activities. Whenever feasible, we employ automated methods for reviewing communications. However, there may be instances where manual review becomes necessary. These manual reviews are conducted for purposes customer support, and the enhancement of automated tools' functionality. It's important to note that we do not review, scan, or analyze your messaging communications with the intention of sending third-party marketing messages or selling reviews or analyses of these communications. However, we may share your communications in accordance with the guidelines outlined in the "Sharing & Disclosure" section of our privacy policy.
   5. Provide Payment Services: We utilize personal information to facilitate and authorize the use of Payment Services by individuals and third parties. We also ensure compliance with legal and regulatory requirements, payment terms and policies. Using this information, we aim to improve the delivery of Payment Services and continually improve our offerings.
3. Sharing and Disclosure
   1. Information You Publish In Profiles and Other Public Information:When using the Planet Surf Platform, you have the option to make certain information publicly visible to others. This includes your public profile page, which typically includes your profile photo, first name (or initials), description, and city. Additionally, information such as the approximate or precise location description, calendar availability, profile photo, aggregated demand information, and any additional details you choose to share may be visible on listing pages. Reviews, ratings, and other public feedback can also be seen by others. Please be aware that information you share publicly on the Planet Surf Platform may be indexed by third-party search engines, although you may have the option to opt-out of this feature in your account settings.
   2. Sharing With Your Consent or at Your Direction: If you provide your consent, we may share your information in accordance with the specific terms outlined at the time of consent. This may include instances where you authorize a third-party application or website to access your Planet Surf account or participate in promotional activities organized by Planet Surf partners or third parties. In compliance with applicable laws, we may utilize certain de-identified information, such as your email address, and share it with social media platforms. This is done to generate leads, increase traffic to the Planet Surf platform, or promote our products and services. Please note that these actions are carried out within the bounds of applicable regulations and with your consent where required.
   3. Sharing Between Members:To enhance communication and facilitate bookings between parties, we may share data in compliance with applicable laws. For example, we may share information such as previous bookings, the number of cancellations, and certain contact details (such as phone number and profile photo) for coordination purposes after a booking has been confirmed.
4. Other:Certain sections of Planet Surf may be connected to third-party services. It is important to note that Planet Surf does not own or have control over these third-party services. When you interact with and choose to utilize the services of these third parties, you may share your information with them. It is recommended that you read and familiarize yourself with the privacy policies of these third parties, such as Stripe's privacy policy . Please note that Planet Surf cannot be held responsible for the actions and practices of these third-party services.
5. Your Rights:As the owner of your data, you have rights that can be exercised in accordance with applicable laws. For inquiries regarding data subject rights and how to submit a request, please contact us. We may require you to verify your identity and the details of your request before taking further action.
   1. Managing Your Information: You have the ability to access and modify certain personal information through your Account settings. If you have linked your Planet Surf Account to a third-party service, such as Facebook or Google, you can manage your settings and disconnect from that service within your Account settings. It is your responsibility to ensure that your personal information is kept accurate and up to date.
   2. Data Access and Portability: In certain jurisdictions, applicable laws may grant you the right to request certain copies or information regarding how we handle your personal information, request structured, commonly used, and machine-readable copies of the personal information you provided to us, and/or request us to transmit such information to another service provider (where technically feasible).
   3. Data Erasure: In certain jurisdictions, you have the right to request the deletion of your personal information. If you make such a request, please be aware that voluntarily requesting the deletion of your account may result in the suspension or termination of your account. Additionally, it is important to note that we may retain your information to prevent individuals whose accounts have been suspended for security reasons from creating a new account on the Planet Surf platform. We may also retain your personal information if necessary to comply with legal obligations, such as tax, legal reporting, or auditing requirements. In any case, we may retain copies of your account data for a temporary period for security reasons..
6. Changes To This Privacy Policy:We may modify this Privacy Policy at any time in accordance with applicable laws. If we make changes, we will publish the revised Privacy Policy and update the "Last Updated" date at the top. In the event of significant changes, we will notify you of the changes via email at least thirty (15) days prior to the effective date. If you do not agree to the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the revised Privacy Policy takes effect, your continued access to or use of the Planet Surf Platform will be subject to the revised Privacy Policy.
7. Contact Information:For any questions or complaints regarding this privacy policy or the processing of personal data by Planet Surf, you can contact us at PLANET SURF INC., 1603 Capitol Ave, Ste 413, Cheyenne, WY 82001-4562 or by filling out the form on the [Contact us](https://www.planetsurf.com/contact) page. For matters related to payments, please refer to the contact information provided on the Terms and Conditions page.